Frequently asked questions

Orders are picked and packed within 1-2 business days. Standard shipping delivers in 5-8 business days after dispatch; Express delivers in 2-3 business days. Full details are on the shipping page.

A tracking number is emailed to you as soon as your parcel ships. You can also look up your order on the Track your order page using the order number from your confirmation email.

You can return items within 30 days of delivery for a refund to your original payment method. Sealed collectibles must stay sealed; items that arrived damaged are always covered. Read the full return policy.

Yes. Everything we list is sourced from established distributors and retail partners and stored in our own warehouse. If we ever list an item that turns out to be unavailable, you are notified and refunded the same day.

We accept major credit and debit cards — Visa, Mastercard and American Express — plus PayPal, Apple Pay and Google Pay. Payment is processed securely at checkout; we never store your card details.

No — checkout works as a guest. Creating an account simply lets you see your order history and track orders in one place.

Email [email protected] — we answer within one business day, Monday to Friday.